Shipping policy

Shipping Policies and Information

We ship mostly through Canada Post but we use other carriers to get the best rates. 

We ship every day week, so your order can reasonably be expected to ship within one to two business days.   If we need need to contact you about an out of stock item or to clarify your order, that may delay shipping.  If for some reason, we are away from the store, that news, and related dates will be posted on the front page along with the date shipments will resume.

If a parcel is late or missing, we will make every effort to have it tracked and recovered.  We use delivery confirmation on all packages.  If Canada Post confirms delivery and the parcel was lost or stolen subsequent to that, we cannot be held responsible.

We have been asked to estimate delivery times.  This, of course depends on the shipping method you choose as well as where the item is being shipped.  By way of example, Priority mail to Calgary would be delivered one business day after it was shipped.  A regular parcel shipment to many remote communities in the arctic may take 18 business days.  We've done a lot of these and we would be happy to offer an educated guess to help plan your project.

Please be aware that Canada Post "guaranteed delivery" is not always accurate.    But we can usually estimate that 95% of orders are delivered within the guaranteed time.  We apologize to the 5% and we will provide a refund for considerable delays. 

Canada Post charges extra (12.60 as this is written) for any parcel over 1 metre long.  The store isn't able to account for this because it doesn't know whether you ordered a 48" bar of steel, or 4, 12" bars.  If you have ordered something that (with packaging) is over a metre, we will have to contact you to authorize the overcharge.

Similarly, the store considers that everything is going in one box.  Sometimes, this simply doesn't work.  If we were to pack brass bars with sanding belts, there wouldn't be much left of the belts, and a 36" bar of steel just won't go in the same package as a 12" square of Kydex.  Should these issues arise, we'll determine shipping costs for the extra parcel(s) and contact you for approval before shipping your order.

Grinders and Kilns are built when they are ordered, so shipping for them is controlled by the manufacturer.  Typically they are shipped within 2 weeks to 4 weeks of receiving the order.