Well, here is the plain English version. We want your continued business and will bend over backwards for it. If something is wrong, please give us a chance to make it right.
Having said that;
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A typo is a typo - a we won't be held to a BIG typo
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Price increases happen. We'll do our best to keep the store up to date, but prices may change without notice.
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Shipping charges are subject to change. If the difference is only a few bucks, we'll take the loss. If the difference is significant - as in when two parcels are required instead of one, we will adjust your invoice accordingly.
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All burls and most figured wood and handle materials have flaws. You can return it at your expense for a refund of the purchase price if it is in the same condition that we shipped it. We try hard to show you what you are getting through pictures and descriptions.
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If we sent something DOA or other than ordered, we will replace it or refund it on return of the defective or incorrect item - shipped back at our expense on your receipt of the RMA.
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Knife Making and the materials used all have hazards as does the equipment we sell. You are expected to already know these hazards and reseach those you don't.
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Seek and read WHIMIS sheets
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Read safety instructions in manuals
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Get competent instruction
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Do not use brad point drill bits for cleaning your ears
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Do not use a buffer at all
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Cocobolo dust looks like paprika. It isn't!
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Blades are made to cut meat. You are made of meat.
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If your lawyer is on speed dial, please go somewhere else. We don't want your business.
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If you have any questions about safety, feel free to ask and we'll do our best.
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We have had to discontinue shipping outside North America (except for a few known and valued customers). JW of Germany disputed a transaction and PayPal seller protection proved to be something between unsatisfactory and worthless. This is hopefully temporary. We are seeking a more reliable payment method.
